I told her that I gave my mother's # and my number plus two back up numbers as the ticket agent required when booking the flight. I did argue but never cussed nor yelled on the phone but more spoke in an athoritative manner as she continued to speak over me and tell me she didn't have my phone number to contact me regarding her not being able to fly. she never addressed me other than saying it was policy and nothing she could do. Before she addressed me I could hear her say "why does she want to talk to me, I am not going to help her". As the agent wasn't helpful I asked to speak with a manager a women named Michelle came to the phone.
I was angry and agitated as I deliberately scheduled my daughters getting in close to the same time and day to keep from having to make multiple 4 hour round trip drives to Denver. When my mother called from her cell phone and informed me I asked to speak with the person at the counter to get clarification of the situation.
Neither my mother nor myself were notified by phone or text (as SWA claims they do) until they arrived at my daughter gate and my mother was told. My issue, this weather statement was released by SWA headquarters this morning (her flight was scheduled to leave at 345pm). Very true and I am thankful they think about her safety. If the plane was diverted to SLC my 9 year old wouldn't be able to secure a hotel room. She was called to the counter and informed that they would not allow my daughter to board the plane due potential hazardous weather. My mother (70) arrived at Sacramento airport and arrived at my daughters terminal to wait for her plane to board. I booked 2 flights to come in to Denver International today, one unaccompanied 9 year old from Sacramento and my 13 year old (old enough to fly by herself per SWA policy) from San Antonio. COLORADO - I am so over Southwest airlines! My 3 daughters have flown Southwest airlines for 9 years as unaccompanied minors (all together).
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